Exchanges:
We currently do not offer direct exchanges.
If you would like a different size or color, please return your item for a refund and place a new order on our website.

Returns:
We want you to love your purchase, but if you're not satisfied, you can return any item(s) purchased online. Please note that the original shipping fees are non-refundable, and offers may be subject to adjustment due to returns and cancellations.

Contact us via email within 7 days of the delivery date to confirm whether your item is eligible for return.
In the case of return of products, the user shall bear the return cost.
To arrange a return, please contact our customer service department before sending the return shipment.

If there is a problem with the delivered item, or if the item is not what you ordered, contact us at the email address below immediately after receiving the package. Be sure to include photos of the packaging materials as they were at the time of delivery, along with photos of the item in question.

Note:
We can only respond to such inquiries if made within 7 days of receiving the item, in accordance with our return policy. Please check the contents of your package promptly after delivery. We will not be able to assist you if your inquiry is made beyond the allowed timeframe or if the required photos are not attached. Depending on the details of your inquiry, we may request additional photos.

EMAIL: AIMERFEELGLOBAL@AIMERFEEL.JP

*Replies to inquiries will be provided in Japanese or English.

Upon receipt of the item, we will notify you whether your inquiry has been accepted or not.
We accept a maximum of one return per order.

RETURN POLICY GUIDELINES:
Please allow up to 30 days for your return to be received and processed. We will send you an email when your package arrives at our Return Center for verification and refund processing.
If you received an incorrect, damaged or defective item, please contact Customer Service so that we can assist in correcting the error.

Items Ineligible for Returns

We will not accept returns for the following items:
・Items not reported within 7 days after receipt of product
・Items removed tags
・Used items
・Set items missing parts of the set, or items with missing parts
・Items that are damaged, dirty, or have odors

Return address

After you receive our confirmation, please send the items below.

SOCKKOBE EC DIVISION, CUSTOMER SERVICE
5S-07, KOBE FASHION MART 5F, 6-9 KOYOCHO-NAKA,
HIGASHINADA-KU, KOBE CITY, HYOGO, 658-0032 JAPAN

※Please note that customers are responsible for the shipping costs incurred for the returns.

Refunds

We will process the payment for your cancellation after the returned items have been processed.
Because our company’s products are priced in Japanese yen (JPY), the refund amount and the original payment amount may differ due to exchange rate fluctuations.

IN THE EVENT THAT THE PRODUCT IS NOT DELIVERED DUE TO AN INCORRECT DELIVERY ADDRESS:

Your order will be considered fulfilled once our company ships the package to "the address you have entered." A "shipping charge for both sending and returning" will be billed in the following situations.

・If you did not accept the package at the delivery address
・If the address you have entered is incorrect
・If the package is returned to our company because it could not be accepted for reasons other than those stated above.

Changes to the delivery address will not be allowed after the package has been shipped. Please issue that your address is correct when placing your order.

Right of Withdrawal (EU Customers Only)

In accordance with EU consumer protection regulations, customers residing in the European Union have the right to withdraw from their purchase contract within 14 days from the date they receive their goods without giving any reason.

To exercise this right, you may easily submit your request through our dedicated [Withdrawal Form] available on our website. This form allows you to submit a request instantly by entering your name and order number, without requiring you to log into a customer account. Once submitted, an acknowledgment of receipt will be automatically sent to your email.

Exceptions to the Right of Withdrawal: Please note that the right of withdrawal does not apply to the following types of products:

• Custom-made or Personalized Items: Goods made to your specific specifications or clearly personalized cannot be returned or canceled once production has begun.
  
  

• Sealed Hygiene Products: For health protection and hygiene reasons, goods that have been unsealed after delivery (such as underwear bottoms (panties), swimwear, and items that come into direct contact with the skin) are strictly excluded from return. (Please note that bra products are eligible for return unless they fall under damaged or altered conditions.)

Return Shipping Costs & Guidelines:

• Return Shipping Fee: Customers are fully responsible for the return shipping costs (including shipping fees back to Japan, taxes, and duties incurred during return).
  
  

• Partial Returns & Free Shipping Adjustments: If a partial return causes the total value of the remaining items in your order to fall below our free shipping threshold, the standard original shipping fee specified on our Shipping / Delivery page will be deducted from your final refund amount.

• Cancellations During Transit: If a withdrawal request is submitted after your package has already been shipped, the delivery cannot be canceled mid-transit. You must either accept the package and arrange for a return, or refuse acceptance at the time of delivery. Refunds will only be processed after the package has safely arrived back at our warehouse in Japan and its condition has been verified.

Damaged Items, Lost Shipments, and Value Diminishment: Returned products must be unused, undamaged, and have all tags attached. In addition, to prevent damage to the product during return shipping, please be sure to pack it in a box. While you have a statutory right to request a return, you are legally responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature and characteristics of the items. We reserve the right to reduce your refund amount or refuse a refund entirely (up to 100% deduction) if items are returned damaged, altered, stained, or if the package is lost in transit during return and fails to reach our facility. Please note that aimerfeel assumes no responsibility or liability whatsoever for any damage to products (such as loss, soiling, or breakage) that occurs during return shipping. Such matters are the responsibility of the customer or the shipping carrier.