Returns / Exchanges
About Item Returns and Exchanges
Returns and exchanges are only accepted if you contact us within 7 days after product receipt.
Please contact us by email within 7 days after the item has been delivered to determine whether it can be returned or exchanged.
In the case of return / exchange of products, the user shall bear the return cost and the re-shipping fee from the company.
To arrange a return or an exchange, please contact our customer service department before sending the return shipment.
*In the event that there is a problem with the delivered product, or if the product is not what you ordered, we will only accept inquiries if you contact us within 7 days of receiving the product.
Please check the contents as soon as possible after delivery. Please note that we will not be able to accept inquiries after this period.
Upon receipt of the items, we will contact you to let you know whether or not the return/exchange will be accepted.
We accept a maximum of one return or exchange per order.
Items Ineligible for Returns/Exchanges
We will not accept returns/exchanges for the following items:
How to Arrange Returns/ExchangesIf the return/exchange is possible, please send the items to the address below:
5S-07,Kobe Fashion Mart 5F, 6-9 Koyocho-Naka,
Higashinada-Ku, Kobe City, Hyogo,658-0032 JAPAN
Please do not send brassieres in flat large envelopes, etc. where the items may become compressed or distorted. Similarly, please do not send items in boxes smaller than the items themselves, or fold the items in any way. The brassiere cup may become deformed. In the event that an item is damaged or soiled in the return shipping process, we will not accept it for return/exchange.